Journey Clinical is hiring a
Team Manager, Account Onboarding

Summary

Journey Clinical is a mission-driven healthtech company transforming the mental health crisis by expanding access to Psychedelic-Assisted Psychotherapy. They recently closed a successful Series A round and are looking for an experienced Team Leader to manage their Member Success Coaches, who onboard customers onto their platform. The role involves managing performance, building an onboarding process, experimenting with improvements, engaging with cross-functional teams, and working directly with customers.

Requirements

• 7-10 years of leadership experience in sales, account management and/or customer success at a VC-backed startup (or in a similarly fast-paced environment)
• Decisive, data-driven person with ability to synthesize trends and utilize CRM systems to manage reporting and stay organized
• Comfort with (and energized by) environments that lack established playbooks, move at rapid speed and experiment daily, and utilizing data to validate hypotheses
• Process-orientation to build structure and systems out of chaos
• Prior experience in a client-facing role, preferably with an understanding of mental health clinicians or healthcare professionals
• Ability to seamlessly navigate between managing people and speaking with strategic customers
• Player-coach attitude, demonstrating excellent account management instinct and an optimistic, whatever-it-takes attitude

Responsibilities

• Manage a higher performing onboarding team of 5-7 Member Success Coaches
• Monitor performance through metrics, capturing speed and completion of onboarding
• Build a structured onboarding process for customers (therapists)
• Experiment daily and iterate on the onboarding experience to continually improve performance
• Engage with Sales, Marketing, Community and Product to build cross-functional systems and resources
• Operate as a player-coach, often working directly with customers

Benefits

• Flexible working hours and competitive compensation
• High level of autonomy and growth opportunities in a cutting edge industry
• Clear path for career advancement and personal growth
• Work with a team of industry leading experts, who are highly collaborative, disciplined, and have fun working together
• Opportunity to change the way we approach mental health by advancing the mainstream adoption of psychedelic assisted psychotherapy and make a positive impact