Remote Tech Engagement Lead

Summary

Join our team as a Tech Engagement Lead to execute and lead complex Professional Services projects, leveraging your expertise in solution design, data modeling, marketing, or BI. You'll engage with C-level clients, collaborate with internal stakeholders, and drive value through project outcomes.

Requirements

• Proficient in English and capable of engaging effectively in a client-facing capacity
• A track record of directly managing and executing projects, with a minimum of 3 years in client-facing roles such as Project Lead, Customer Success Manager, Sales Engineer, Account Manager, or similar
• Demonstrated expertise in leading cross-functional teams with a commitment to strong interpersonal skills
• Technically savvy, with the ability to not just coordinate but also to drive the technical aspects of project delivery management, system analysis, or technical pre-sales
• A consummate professional who is personable and dedicated to client stewardship
• Exceptionally organized and adept at juggling multiple tasks and clients
• Stellar communication and collaboration skills, ensuring seamless teamwork across departments

Responsibilities

• Prioritizing customers with a commitment to excellence in support
• Independently and accurately creating project and resource plans while collaborating with clients and internal Professional Services practice leads
• Ensuring projects align with Professional Services standards, stay within budget, and adhere to timelines
• Engaging in client consultations and leading meetings with a strategic mindset
• Managing client relationships hands-on through comprehensive project execution
• Partnering closely with Sales, Engineering, Product, and Support to align with the company's strategic goals

Benefits

• Remote-first environment
• 27 days of PTO per year
• US holidays and additional days off
• Extremely fun & open startup environment
• Professional development reimbursement