Remote Tech Support Specialist

Summary

Join our team and help users thrive with Syrve's comprehensive POS and Restaurant Management Software solution. Enjoy helping users, explain complex ideas simply, and manage product roadmaps. Work closely with local teams to deliver new capabilities. Act as the initial point of contact for computer-related concerns.

Requirements

• Have experience in restaurant or retail automation and knowledge of POS systems
• A bachelor's degree in computer science or a related technology field is preferred
• 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a company's products and services
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Ability to prioritize and manage several milestones and projects efficiently
• Extensive experience working with different operating systems including Windows and Mac OS
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Be fluent in English

Responsibilities

• Enjoy helping users no matter what issues they experience
• Explain complex ideas in simple words
• Be ready to keep the conversation going, even when others might have given up
• Manage product roadmap and backlog
• Work closely with local implementation teams to make sure the new capabilities of the product get delivered to end-users
• Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Act as the initial point of contact for all computer and system-related concerns from clients or other employees

Benefits

• Remote work option, ability to work from any location
• Compensation for English classes
• Compensation for Gym package (in Armenia)
• Health insurance (in Armenia)