Junior Tech Support Specialist

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Access Softek

πŸ“Remote

Summary

Join our team as a Technical Support Specialist and provide 24/7 support for our clients' mobile and online banking solutions. You will work directly with clients, assisting end-users with technical questions and collaborating with a remote technical team. This entry-level position involves working with a small team, coordinating with other departments, and directly interacting with end-users through live chat. We seek a smart, creative individual with a good technical understanding who thrives in both independent and collaborative environments. The role involves a rotating shift schedule covering 24/7 support. This is a remote-friendly position with competitive salary and benefits.

Requirements

  • Excellent written and spoken English
  • Ability to establish good working relationship with customers
  • Solid troubleshooting ability
  • Ability to learn technical skills quickly
  • In-depth learning and understanding of our mobile and online banking products
  • Coordination with developers to investigate and diagnose issues
  • Ability to manage a dynamic work load with many concurrent tasks
  • Managing, monitoring, and improving the quality of the tech support process

Responsibilities

  • Understanding our banking software and apps in-depth
  • Coordinating with software technicians, technical support, and developers as needed
  • Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
  • Handling technical processes and the ability to explain such processes to less-technical people

Preferred Qualifications

  • Experience in banking live-chat would be a huge asset
  • Experience in technical support
  • Experience with a Dialogflow
  • Experience with various mobile phone platforms, especially iOS and Android
  • Project management experience
  • Working directly with US-based customer
  • Knowledge of US banking system

Benefits

  • Remote-friendly role, depending on location eligibility
  • Long-term employment
  • Competitive salary
  • Community of practice, regular knowledge sharing among colleagues
  • Internet compensation (50$ per month)
  • Friendly and easy-going international team and colleagues
This job is filled or no longer available