πCanada
Junior Tech Support Specialist
closed
Access Softek
πRemote
Summary
Join our team as a Technical Support Specialist and provide 24/7 support for our clients' mobile and online banking solutions. You will work directly with clients, assisting end-users with technical questions and collaborating with a remote technical team. This entry-level position involves working with a small team, coordinating with other departments, and directly interacting with end-users through live chat. We seek a smart, creative individual with a good technical understanding who thrives in both independent and collaborative environments. The role involves a rotating shift schedule covering 24/7 support. This is a remote-friendly position with competitive salary and benefits.
Requirements
- Excellent written and spoken English
- Ability to establish good working relationship with customers
- Solid troubleshooting ability
- Ability to learn technical skills quickly
- In-depth learning and understanding of our mobile and online banking products
- Coordination with developers to investigate and diagnose issues
- Ability to manage a dynamic work load with many concurrent tasks
- Managing, monitoring, and improving the quality of the tech support process
Responsibilities
- Understanding our banking software and apps in-depth
- Coordinating with software technicians, technical support, and developers as needed
- Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
- Handling technical processes and the ability to explain such processes to less-technical people
Preferred Qualifications
- Experience in banking live-chat would be a huge asset
- Experience in technical support
- Experience with a Dialogflow
- Experience with various mobile phone platforms, especially iOS and Android
- Project management experience
- Working directly with US-based customer
- Knowledge of US banking system
Benefits
- Remote-friendly role, depending on location eligibility
- Long-term employment
- Competitive salary
- Community of practice, regular knowledge sharing among colleagues
- Internet compensation (50$ per month)
- Friendly and easy-going international team and colleagues
This job is filled or no longer available
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