Technical Account Manager

Summary

Join Affirm as an Enterprise Technical Account Manager and be responsible for the technical success of our largest merchants post-sale. You will advise their developers, product teams, and key business partners throughout the customer lifecycle, implementing our products and helping them scale. You will work closely with the Commercial team, identify product gaps, and resolve technical issues. This role requires 7+ years of experience in a customer-facing technical role, comfort with code in at least two programming languages, and exceptional communication skills. Affirm offers competitive benefits, including 100% subsidized medical coverage for you and your dependents, flexible spending stipends, competitive time off, and an ESPP. Affirm is a remote-first company, offering flexibility and work-life balance.

Requirements

• 7+ years experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key technical relationships
• Comfort reading code in at least two programming languages
• Confident when discussing technical web development concepts
• Engineering managers respect your opinion after talking with you about different technical approaches
• A “think outside the box” approach to complex, bespoke integrations and technical problems
• Exceptional communication skills, with a deep command of the written word
• Successful track record in retaining and growing enterprise accounts
• Strong project management skills, capable of influencing internal and external partners to stay on schedule

Responsibilities

• Be the primary technical lead over a set of enterprise merchants within a vertical or like category; be responsible for building the trust of your technical counterparts while also fostering long term relationships with all merchant partners
• Project Manage and provide world class technical guidance and solutions for new merchants’ integrations and post launch expansion initiatives; utilize and build on implementation guides, best practice playbooks, and UAT certification plans
• Work closely with Commercial team counterpart(s) on establishing overall account strategy based on business goals and opportunities
• Consistently demonstrate your technical expertise and knowledge of Affirm’s product suite to increase scope and product adoption from initial launch through scale
• Identify product gaps and/or optimizations to our existing solutions; conduct initial requirements gathering with merchants and provide timely feedback to our product and engineering teams
• Quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner

Benefits

• 100% subsidized medical coverage, dental and vision for you and your dependents
• Monthly stipends for health, wellness and tech spending
• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
• Remote work