Technical Account Manager

Summary

Join Pubstack, a fast-growing Ad Management platform company, as a Technical Account Manager within the French Business Unit. You will be responsible for onboarding new clients, ensuring seamless implementation, and leading pre-sales engagements. This role requires a strategic and hands-on approach, acting as a trusted advisor to publishers. You will proactively identify and resolve technical issues, collaborate with the Customer Success Manager, and provide platform training. The ideal candidate possesses 5-7 years of experience in a customer-facing technical role within the ad tech industry, strong technical skills, and excellent communication abilities. Pubstack offers a competitive salary, benefits, and a fast-paced, collaborative work environment.

Requirements

• 5-7 years of experience in a customer-facing technical role, ideally in pre-sales, technical consulting, or a similar position in ad tech industry
• Good knowledge of JavaScript and familiarity with debugging tools (e.g., browser dev console)
• Fluent in English and French, with excellent communication and presentation skills
• Demonstrated ability to manage multiple projects, prioritize tasks, and maintain attention to detail in a fast-paced environment
• A proactive, problem-solving attitude with a passion for delivering value to clients
• Comfortable acting as a strategic partner, influencing both technical and business decisions
• Thrives in a collaborative, cross-functional environment and is eager to contribute to team success

Responsibilities

• Proactively identify and work with the customer to resolve technical risks and bottlenecks
• Work closely with your account’s Customer Success Manager to ensure the customer’s long-term health through a world-class support experience
• Collaborate and report to the Sales team to demonstrate value in the presales process
• Level 1 Troubleshoot performance issues, client-side or Google Ad Manager setup. Escalate to Tech team when needed
• Provide platform training to customers and trial onboardings to prospects
• Teach and Learn Ad Tech knowledge internally and externally
• Manage a diverse and complex scope of topics across multiple client engagements
• Based on your industry knowledge, provide guidance on how to optimize their ad stack setup and generate more revenue
• Work across the organization and escalate as necessary for confirmation of solutions or other options
• Stay on top of the industry trends to become an expert and participate in AdTech webinars/events

Benefits

• Competitive salary based on experience
• Meal vouchers with Swile
• Alan health insurance (70% covered by Pubstack for you and your children)
• We let you pick your location !You can work remotely and from our office (Paris - Reaumur Sebastopol)
• 3 On/Off-site and team buildings per year
• Gift card (2x/year for a total amount of 300€)
• Remote allowance: 30€/month
• 25 paid leave + RTT (between 8 and 12/year)