Technical Account Manager

Summary

Join GoFasti, a Talent-as-a-Service company, as a part-time, remote Technical Account Manager based in Latin America. You will be the primary contact for 10–15 client accounts, managing communication, project plans, and agile sprints. Responsibilities include handling client calls, translating business requirements, performing QA, reporting bugs, and coordinating with teams. You will need 3+ years of experience in a relevant role, excellent English communication skills, and experience with various tools and technologies. The position offers a monthly salary of $300-$500 USD for 10 hours per week and is for an independent contractor. The hiring process involves application review, interviews with GoFasti and the client, and onboarding.

Requirements

• 3+ years in a technical account manager, product manager, or project manager role
• Prior manual QA experience with live websites or digital products
• Excellent verbal and written English; confident leading video calls with clients
• Demonstrated ability to manage 10+ active accounts in parallel
• Comfortable working in a remote, fast-paced environment
• Hands-on experience with: WordPress, Webflow, Headless CMS (e.g., Contentful, Sanity)
• Hands-on experience with: HTML, CSS, JavaScript (basic literacy)
• Hands-on experience with: Slack, Figma, Google Suite (Docs, Sheets, Gmail)
• Hands-on experience with: Asana, Monday, or JIRA
• Hands-on experience with: Google Tag Manager, Google Analytics
• Hands-on experience with: HubSpot, Marketo, or Pardot
• Experience running agile sprints, retrospectives, and sprint planning

Responsibilities

• Serve as the primary point of contact for 10–15 client accounts
• Handle 5–10 client calls per week and maintain consistent communication via Slack
• Respond to client messages quickly (we enforce strict SLAs for responsiveness)
• Translate business requirements into project plans and user stories
• Manage kanban boards and run bi-weekly sprints in Asana, Monday.com, or JIRA
• Perform manual QA of new features and designs on staging environments
• Report bugs and issues with clear documentation, screenshots, and Loom videos
• Coordinate with designers, developers, and QA to ensure smooth handoffs and timely delivery
• Monitor performance using Google Analytics and Google Tag Manager
• Oversee CRM and marketing automation setups (HubSpot, Marketo, Pardot)
• Review designs and prototypes in Figma and provide client-ready feedback

Preferred Qualifications

• Previous web development or engineering experience
• Experience working in a high-velocity agency setting
• Familiarity with GitHub or version control workflows

Benefits

• The Salary range offered for this part time (10h/w) position varies from (USD) $300 - $500 per month, depending on seniority and skillset
• This position is for an independent contractor, through a payroll platform
• The talent will work REMOTELY allocated at our client