Technical Account Manager

Summary

Join Hightouch as a Technical Solutions Account Manager in the EMEA region and serve as the bridge between Hightouch and our largest Fortune 5000 customers. Oversee the entire customer journey, from kick-off to onboarding and beyond, ensuring increased adoption of the Hightouch platform. Leverage your product expertise to help customers understand and utilize the platform to its fullest extent. Strive to understand customer requirements and issues deeply, uncovering use cases and guiding customers toward efficient solutions. Guide customers to their ideal future state and contribute to the innovation of the Hightouch platform. This role is critical to the Customer Success team, focusing on retention and expansion of enterprise customers. Collaborate with Sales to strategize on increasing Hightouch adoption within large organizations.

Requirements

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
• Proficiency of spoken and written English

Responsibilities

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

Benefits

• The salary range for this position is 160,000-200,000 (80/20 split variable) USD per year, which is location independent in accordance with our remote-first policy
• We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window