Technical Account Manager

Summary

Join Momentus as a Technical Account Manager (TAM) and serve as a trusted advisor and technical liaison for strategic customer accounts. This role is crucial for driving customer satisfaction, advocacy, and retention by providing a high-touch, proactive experience. You will collaborate cross-functionally, influence product direction through customer feedback, and contribute to building a scalable TAM function. The position involves managing customer engagements, providing technical expertise, and contributing to internal team development. You will work with high-value accounts, troubleshoot issues, and analyze usage data to identify improvement opportunities. This is a remote U.S.-based role with benefits including comprehensive insurance, a generous 401k match, unlimited time off, paid parental leave, and professional development opportunities.

Requirements

• 5+ years of experience in Technical Account Management, Senior Support, Solutions Engineering, or similar role in a SaaS environment
• Exceptional communication and relationship-building skills, both with technical and non-technical audiences
• Strong problem-solving abilities and comfort navigating technical topics
• Proven ability to manage priorities across multiple accounts and stakeholders
• Experience working cross-functionally with Sales, Product, Support, and Engineering teams
• Ability to manage multiple customer engagements simultaneously while maintaining attention to detail

Responsibilities

• Act as the primary technical point of contact for a portfolio of high-value customer accounts
• Lead regular customer check-ins, business reviews, and success planning sessions to assess health, roadmap alignment, and strategic value
• Own escalations end-to-end, coordinating across internal teams to ensure timely, effective resolution
• Build and maintain strong relationships across customer organizations—from operational teams to executive stakeholders
• Identify opportunities for optimization, expansion, and deeper platform adoption through proactive engagement
• Serve as the internal advocate for your customers, ensuring their feedback shapes product development and support priorities
• Provide expert-level guidance on platform capabilities, integrations, and best practices to help customers maximize value
• Partner closely with Product, Engineering, and Support teams to troubleshoot issues and align solutions with customer needs
• Analyze usage data, support trends, and operational signals to proactively surface risks and improvement opportunities
• Lead root cause analyses and post-incident reviews, ensuring transparent communication and driving long-term corrective actions
• Create and maintain internal resources, documentation, and playbooks to support consistent and scalable TAM delivery
• Collaborate with Support and Product teams to share insights that inform roadmap and service improvements
• Contribute to the onboarding and development of new team members through mentoring and knowledge sharing
• Help define TAM KPIs, workflows, and tooling as part of scaling the function and driving operational excellence

Preferred Qualifications

• Experience supporting enterprise software customers, especially in event, venue, or ticketing platforms
• Proficiency in SQL and comfort with reading and interpreting data
• Experience with HTML and working knowledge of web-based technologies
• Experience with CRM, ticketing, and monitoring platforms (e.g., Salesforce, Zendesk, Jira, DataDog, etc.)
• Familiarity with Momentus (formerly Ungerboeck), VenueOps, Priava, or comparable tools
• Multilingual

Benefits

• Gain peace of mind with comprehensive medical, dental, & vision
• We've got your financial future covered. Enjoy an 80% match of the first 10% deferral up to 8k
• Rest and recharge on your terms. While there's no limit, we recommend a minimum of 15 days off because your well-being matters
• Celebrate life's milestones and bond with your new bundles of joy. We're there for you during those precious moments
• Smart, independent people like you choose what they wear
• Get the job done where and when you work best. It's about winning at life by loving your job
• Two tickets valued up to $500 each to attend events hosted by our valued customers, fostering strong relationships and industry connections
• Celebrate milestones and enjoy the largest reward network ever
• Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career