Technical Account Manager

Summary

Join Platform9 as a Technical Account Manager (TAM) and become a vital link between our company and our customers. This role involves direct customer interaction, advocating for their needs, and influencing product development. You'll build strong relationships, proactively engage during critical events, and ensure seamless information flow. No on-call rotation or travel is required. Success in this role hinges on a collaborative approach and a passion for empowering customers. The position offers a supportive team environment and the opportunity to make a real impact on the efficiency of our customers' operations.

Requirements

• 3+ years in technical roles with customer-oriented responsibilities
• 3+ years of experience using, operating, or administering Linux or POSIX-ish systems
• A conspicuous need for punctuality, organization, and clear communication
• A detailed understanding of multiple technical topics (e.g. TCP/IP networking, data structures, networked storage, ...)
• A detailed understanding of containerization and virtualization
• Are currently, or are willing to become, a Certified Kubernetes Administrator (CKA)
• Experience with scripting / programming for data reporting and analysis
• A passion for continuous education and academic collaboration
• The ability to explain a concept or topic to any audience
• Comfort with public speaking and presentations

Responsibilities

• Be a customer advocate. Provide constructively assertive feedback and perspectives in discussions
• Explore our products and features from different customer perspectives, and propose opportunities for enhancement
• Be a customer liaison. Maintain customer relationships with recurring sync meetings
• Understand the environment, general business model, culture, and use cases for each customer
• Proactively engage with customers during high-impact events, both planned and unplanned
• Catalyze the flow of information between Platform9 and our customers
• Build genuine, inviolate trust with every customer

Preferred Qualifications

• Experience as a Product Management Engineer, Technical Product Manager, Sales Engineer, Solutions Engineer, or Developer Advocate
• Experience in a security or compliance role
• A functional understanding of general business practices and terminology
• An unquenchable thirst for building awesome things with peers
• An aptitude for automation and templating