Ad Ops Manager, Technical Account Manager

Summary

Join Xsolla as a Manager, Ad Ops (Technical Account Manager) and play a critical role in supporting sales and account management for Ads and product clients. This position focuses on client onboarding, managing integrations, ensuring smooth operations, and optimizing campaigns. You will collaborate with technical teams, analyze data, and troubleshoot issues. The role requires strong technical aptitude, data analysis skills, and excellent communication. You will work closely with the Head of Publisher Relations and sales teams to support client growth and retention. This position offers a comprehensive benefits package including 100% company-paid medical, dental, and vision, unlimited flexible time off, and personalized career roadmaps.

Requirements

• 4+ years of experience in ad operations, technical account management, or a related field within the gaming, tech, or SaaS industries
• Strong technical aptitude with experience in integrations, campaign management, and troubleshooting
• Proficiency in analyzing data sets to derive actionable insights and recommendations
• Familiarity with BI tools and reporting platforms
• Excellent communication and interpersonal skills, with the ability to work effectively across teams and with clients
• Proven ability to manage multiple projects simultaneously while maintaining attention to detail
• Bachelor’s degree in Business, Marketing, Computer Science, or a related field; equivalent experience is acceptable

Responsibilities

• Oversee the onboarding process for new Ads and product clients, ensuring seamless integration into the Xsolla platform
• Collaborate with technical teams to ensure successful implementation and launch of advertising campaigns
• Serve as the primary point of contact during the integration phase, addressing client queries and providing guidance
• Perform analysis on complex data sets to create actionable insights that maximize revenue opportunities for advertising partners
• Monitor and optimize active campaigns to ensure they meet client objectives and deliver optimal results
• Use internal BI tools and other analytics platforms to drive business and process improvements
• Lead troubleshooting efforts for technical and campaign-related issues, working with both internal and external stakeholders to resolve problems efficiently
• Communicate issues and solutions clearly to clients while maintaining a high level of customer service
• Provide proactive recommendations and technical guidance to advertisers to enhance campaign performance
• Develop a deep understanding of Xsolla’s Ads products and account management operations
• Act as an expert resource for internal teams and clients, ensuring that all stakeholders are informed about platform capabilities and best practices
• Partner closely with the Head of Publisher Relations and sales teams to support client expansion and retention efforts

Benefits

• 100% company-paid medical, dental, and vision plans
• Unlimited Flexible Time Off
• Personalized career roadmap for each employee
• Professional development through training and educational opportunities