Technical Account Manager II

Summary

Join Zuora as a Technical Account Manager and leverage your customer-facing skills and technical expertise to help customers successfully manage and adopt Zuora products. You will conduct requirements gathering, gap analysis, testing, and support sessions with customers, working directly with Zuora Product Engineers on customer use cases and feedback. Responsibilities include creating and reviewing data/object models and process flow documentation, maintaining customer health, establishing system configurations, and providing expertise on Zuora products, APIs, and integration best practices. You will also design and document technical solutions, provide guidance on new features, and develop custom training materials. This role requires strong communication and collaboration skills, experience in solution delivery, and expertise in enterprise-level revenue and finance solutions.

Requirements

• At least 3-5 years of enterprise level experience delivering moderate to complex Revenue and Finance solutions
• At least 3 to 5 years of experience in customer-facing solution delivery within a professional services organization, as a Technical Account Manager or Solution Architect and/or Senior Business Consultant with a leading technology consulting company
• Code experience such as SQL, PLSQL or another programming language
• Object oriented framework experience
• Ability to review API documentation and assist customers in determining how best use APIs and troubleshoot API integrations
• Ability to review Zuora workflows and assist customers in troubleshooting these workflows
• Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it
• Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation
• Experience with solution implementation in the areas of revenue recognition, order-to-cash including account receivables, finance, and general ledger
• Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment
• Experience managing tasks on multiple projects simultaneously

Responsibilities

• Conduct requirements gathering, gap analysis, testing and support sessions with customers
• Work directly with Zuora Product Engineers on customer use cases and feedback
• Create, review and understand data/object models documentation
• Create, review and understand process flows and architecture diagrams
• Help maintain the overall customer health and be focused on the technical health of the customer
• Establish and maintain system configuration, architectures and an overall runbook for each of your customers
• Provide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices
• Document requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off
• Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations
• Provide guidance and updated best practices to customers using quarterly roadmaps and new features
• Follow up with customers to ensure delivered work meets original requirements and approved designs
• Review with the customer new or updated solutions, ensure the customer is satisfied with the work performed
• Develops and delivers custom customer solution specific training materials
• Supports the customer with regularly scheduled calls to answer functional and technical questions

Preferred Qualifications

• 3-5 years of enterprise level expertise with ERP, Order to Cash, Billing, and/or CRM solutions a plus
• Bachelor’s of Science in Computer Science or in Business preferred

Benefits

• Competitive compensation, corporate bonus program and performance rewards, and retirement programs
• Medical insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing