Technical Architect

Summary

Join Miro's Enterprise Customer Solutions team and guide our Enterprise customers on using Miro to transform how their organizations collaborate. You will help customers realize their visual collaboration objectives and drive quick time to value by understanding their needs and proactively identifying ways they can use Miro to achieve their goals. This role involves working with strategic customers to design and prepare them for new collaboration methods, elevating Miro usage across the Enterprise. You will lead customer discovery sessions, deliver account consolidations, and recommend product solutions to meet business objectives. You will serve as a key link between Customer Success and Product, partnering with Sales, Support, and Operations teams. The ideal candidate will be located in an east coast time zone for streamlined collaboration with EMEA teams. This position offers a competitive salary and benefits package.

Requirements

• 4+ years experience in a customer-facing role, preferably in customer Implementation, onboarding, or service delivery
• Experience with technical support, such as identity providers (Active Directory, Azure, Okta) and enterprise security solutions (SAML/SSO, DLP, SIEM)
• Excellent communication and project management skills, emotional intelligence, ability to build relationships and collaborate cross-functionally
• You are curious about the customer, the product and how we can optimize value for the customer
• You possess a strong sense of urgency in driving projects to completion while achieving the desired business outcomes

Responsibilities

• Lead discovery sessions to align technical requirements with business outcomes, and identify key stakeholder responsibilities
• Oversee technical consulting, onboarding, and deployment for Enterprise customers, including security, scalability, and account structure, and provide training on Miro Administrative configuration
• Facilitate customer-facing workshops and develop a migration deployment plan
• Help customers transition from a legacy platform to Miro, including building a transition strategy and offering change management guidance tailored to the organization’s unique needs
• Ensure quality engagements by optimizing account health scores and maintaining high CSAT’s
• Deliver a positive experience for the customer that deepens our relationship with key stakeholders
• Work internally to identify and detail process improvements and work cross-functionally to prioritize needs
• Collaborate with Customer Success, Account Managers, Customer Support, Solutions Engineering, and Enterprise Product teams, ensuring clear RACI roles for effective project management

Benefits

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year