Professional Services Technical Architect

Summary

Join Ada, an AI customer service company, as a Technical Architect and shape how clients integrate and scale with our AI-powered platform. You will be the technical lead in implementation projects, translating complex requirements into scalable solutions. Work hand-in-hand with Engagement Managers and Consultants, designing and delivering technical solutions that meet customer needs. Provide hands-on guidance and support throughout implementation, ensuring quality and success. This role requires strong technical skills, experience with APIs and SaaS ecosystems, and excellent communication abilities. You will be a technical partner to clients, mapping their functional and technical requirements into business-minded goals. The position offers a competitive salary and a comprehensive benefits package.

Requirements

• 3+ years of experience in customer-facing technical roles, preferably within a SaaS environment
• Strong experience working with APIs, documenting system architectures, and defining logic-based workflows
• The ability to troubleshoot data flows and communicate solutions and limitations effectively across technical and non-technical stakeholders
• Solid understanding of SaaS ecosystems, with experience integrating tools like Shopify, Salesforce, Zendesk, or HubSpot into client environments
• A passion for partnering with clients and internal stakeholders to bring complex systems together
• Strong communication skills with a love for translating technical details into business value
• Passionate about customer service and how it can transform businesses
• Strong organizational skills and an ability to multitask without getting frazzled
• Comfort operating in ambiguity, solving complex problems, and staying on track amidst shifting priorities
• A curious and resilient mindset, with a bias for action and a passion for continuous learning, iteration, and driving progress

Responsibilities

• Be the Technical Voice of the Project: Collaborate directly with clients to uncover both functional and technical needs, transforming them into strategic and executable plans
• Design and Deliver: Define, document, and build a scalable technical solution to meet the customer’s needs
• Lead by Doing: Provide hands-on guidance and technical support throughout the implementation, ensuring quality and success at every milestone

Preferred Qualifications

Knowledge and experience implementing Generative AI solutions or CX automation tools is a strong asset

Benefits

• Unlimited Vacation: Recharge when you need to
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle
• Employee & Family Assistance Plan: Resources to support you and your loved ones
• Flexible Work Schedule: Balance your work and personal life
• Remote-First, In-Person Friendly: Options to work from home or at our local hub
• Learning & Development Budget: Invest in your long-term growth goals and skills
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry
• Hands-On with LLMs: Enhance your expertise in leveraging large language models
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology