Technical Architect Field CTO

Summary

Join ServiceNow as a Technical Architect (Presales) and become part of the Enterprise Architecture Team. Collaborate with customers, partners, and the sales team to develop cross-functional strategies and solutions. Lead architecture and design engagements, demonstrating how ServiceNow meets customer needs across various areas like IT Transformation and Digital Products/Services. Translate customer pain points into ServiceNow solutions and define integration strategies aligned with enterprise architecture. Interact with multiple levels within customer accounts and maintain relationships throughout their journey. Provide thought leadership and collaborate with internal ServiceNow business units, articulating platform value and demonstrating alignment to best practices. Stay updated on the latest ServiceNow products and drive adoption and platform expansion. Contribute to the creation of best practices, white papers, and workshops. This role requires strong communication and presentation skills to effectively convey complex concepts to technical leaders.

Requirements

• 15+ years of total IT experience, with at least 8+ years of hands-on technical experience on the ServiceNow platform from either a customer or implementation perspective
• Deep platform knowledge and solution design expertise to influence client strategy, to shape large-scale ServiceNow programs, and to lead technical design/roadmap efforts
• Run workshops related to CSDM, instance strategy, data integration strategy, security, performance, reference architectures, quantifying and eliminating technical debt
• Strong understanding of architecture principles, integration patterns (REST/SOAP), authentication (OAuth, SAML), and cloud infrastructure
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Passion and energy for building client relationships and driving the simplification of complex concepts into compelling solution design
• Experience presenting architecture concepts, designs, and goals to technology leaders and partners
• Out-of-the-box innovative thinking together with excellent problem-solving skills
• Strong understanding of ServiceNow architecture, client/server APIs, business rules, flow designer, scripting, and security model
• Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better

Responsibilities

• Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry-specific solutions
• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
• Define the overall integration strategy aligned with enterprise architecture and the ServiceNow roadmap
• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey
• Provide thought leadership and collaborate with internal ServiceNow business units
• Partner with ServiceNow sales teams to articulate platform value and demonstrate alignment to the CSDM, industry best practices, and ServiceNow roadmap
• Stay up to date with the latest ServiceNow products, partner innovations, and strategic releases to drive adoption and platform expansion
• Identify, lead and contribute to the creation of best practices, white papers, workshops, etc

Preferred Qualifications

Certified Master Architect (CMA) or Certified Technical Architect (CTA) – preferred

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs