Technical Business Analyst

Summary

Join UpGuard, a leading cybersecurity company, as a Lead Technical Business Analyst and contribute to protecting the world's data. You will be responsible for enabling data-driven decision making across the organization by providing actionable insights, improving internal systems, and leading research and analysis into key business objectives. This role requires 6+ years of experience in Data Science, Analytical Research, or Business Process Analysis, a Bachelor's Degree in a related field, and the ability to work independently. UpGuard offers a competitive compensation package, including stock options, a monthly lifestyle subsidy, a WFH set-up allowance, a generous annual leave allowance, 18 weeks of paid parental leave, a fully remote working environment, top-spec hardware, and a generative AI subsidy.

Requirements

• We are looking for someone with 6 or more years of experience working in either Data Science, Analytical Research or Business Process Analysis
• Candidates should have a Bachelor's Degree in a Mathematical, IT, Science or Engineering field
• As our team is currently small, we're looking for someone who is self-sufficient

Responsibilities

• Be able to understand the business context a stakeholder lives in and have experience with the types of metrics they should be focusing, from product engagement to revenue metrics and operational areas like finance, HR and legal
• Understand how our data warehouse is structured and suggest improvements while maintaining business continuity and accuracy. You should not only suggest improvements but also measure their benefit and lead the execution. You should be familiar with common industry standard ETL techniques and technologies and be capable enough to be primarily responsible for its upkeep and maintenance
• Be able to transform raw data into an actionable format through the use of our Business Intelligence platform and our underlying infrastructure
• Be able to learn and understand our business processes, from our sales pipeline structure to our product usage metrics
• Be data secure - we are a cybersecurity company and in this role you will handle sensitive data
• Be able to lead groups of Analysts, Data Engineers and cross-functional stakeholders through projects end-to-end. You will be the critical piece in many projects across the organisation

Preferred Qualifications

• We will favour candidates who can demonstrate that they have successfully scaled other high growth SaaS companies
• Looker is our main BI platform: a candidate should be familiar with Explores, Looks, Dashboards and the Developer interface - maintaining dimensions and measures, create and maintain models, and be able to run and debug raw SQL queries
• Be able to edit and deploy custom visualizations using Looker’s extension SDK
• Google Sheets when we need to explore data in more detail: you should be comfortable with functions like pivot tables, vlookup, charting, importrange, query and potentially even the Google Sheets API/SDK
• CloudSQL ( PostgreSQL ) and BigQuery for storage and query: be comfortable with writing complex queries, indices, materialised views, etc
• Containers, Docker and Kubernetes (via GKE ) are used to run our internal automations. Being familiar and confident being a Platform Engineer in our GCP project
• Be familiar with technologies like n8n to automate processes and potentially Golang as a programming language as our non-standard ETL workers are written in Go
• Be comfortable interfacing with a variety of APIs from our vendor platforms (either REST+JSON or SOAP+XML, depending on what a vendor platform throws at you)
• Have experience with version control via GitHub , and a basic review process, like GitHub Flow
• If all else fails, being comfortable and confident falling back to a Golang + TypeScript + ChartJS solution, just to get data in the right shape or form to enable the Analyst to continue their work

Benefits

• Stock Options: share in our future success with stock options
• Monthly Lifestyle subsidy: use this for financial, physical and mental wellbeing
• WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set-up within your first 3 months at UpGuard
• Generous Annual Leave/PTO allowances: time to recharge your batteries
• 18 weeks paid Parental Leave: irrespective of parenting role
• Personal Leave allowance: this includes sick & carer’s leave
• Fully remote working environment: whilst we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
• Top spec hardware: all team members will be provided with top-spec laptops for their role
• Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
• As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status
• For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC
• Before starting work with us, you will need to undertake a national police history check and reference checks
• Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation