Technical Consultant

Summary

Join Instructure as a Technical Consultant and provide expert consultation and technical configuration for our Catalog, MasteryConnect, Analytics, and Academic Benchmark products. You will work with internal resources and end users, assess technical solutions, and provide technical assistance. This role involves piloting new software, maintaining solution ownership, ensuring proper documentation, and communicating effectively. You will also build custom tools, minimize Instructure’s risk, and work with various stakeholders. The ideal candidate enjoys problem-solving, working with data pipelines, and writing code/scripting. This position requires adaptability, innovative thinking, and an affinity for technical concepts.

Requirements

• Bachelor’s Degree in related field
• 2+ years experience in SaaS-based implementations or technical support
• Technical expertise with multiple identity provider authentication systems - CAS, SAML, LDAP, OAuth
• Experience with SQL and Relational Data Models
• Experience and familiarity in working with APIs
• Outstanding written and oral communication skills
• Strong interpersonal skills and customer focus
• Ability to learn, understand, and apply new technologies
• Ability to elicit cooperation from a wide variety of sources, including end users, upper management, and other departments
• Can conform to shifting priorities and timelines through analytical and problem-solving capabilities

Responsibilities

• Work with internal resources and end users to determine technical requirements for authentication, SIS integration, etc
• Assess, evaluate, and propose technical solutions according to customer needs and constraints
• Provide technical consultation and assistance for internal resources and customers including best practices and opportunities for efficiency improvement
• Pilot and test new middleware software designed to assist in transferring data between customer data source software and Canvas
• Maintain solution ownership from planning to delivery
• Ensure proper documentation is complete, current, and stored appropriately from task start to finish
• Focus on clear and concise communication, both oral and written, to ensure proper expectations are set and comprehension of complex and technical topics is established
• Build and maintain custom tools to increase workflow and productivity for the team
• Minimize Instructure’s exposure and risk as it applies to technical integrations and configurations

Preferred Qualifications

• Some experience with a programming language
• Experience working in higher education or K12 experience

Benefits

• Competitive compensation, including equity for director-level roles and above, and broad-based ownership participation through our BBOP program for eligible employees
• Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles
• Generous time off, including local holidays and our annual company-wide “Dim the Lights” week in late December, when we encourage everyone to step back and recharge
• Comprehensive wellness programs and mental health support
• Annual learning and development stipends to support your growth
• The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection