Associate Technical Consultant

Summary

Join Workato as an Associate Technical Consultant and help customers adopt the Workato platform for integration and automation. You will define and drive best practices, working closely with customer stakeholders. You will help extend the platform's functionality and improve engagement best practices. This is a remote role. Responsibilities include providing technical consulting and guidance to customers, gathering integration requirements, sharing best practices, working with Product and Engineering, becoming a Workato evangelist, and providing outstanding customer service. You will also contribute to team growth by creating content and managing multiple priorities.

Requirements

• 2+ years of hands-on experience in solutions and implementation consulting
• Knowledge and understanding of integrations and system design principles
• Good understanding of technology and industry trends, especially in the app integration space
• Good understanding of database technologies, such as SQL and Postgres
• Demonstrated good understanding of on-premise infrastructure & cloud-based deployments, configurations, along with monitoring & management
• Demonstrated understanding of the SDLC & end-to-end experience in developing, supporting & troubleshooting integrations
• Demonstrated ability to create quality technical documentation
• Experience working with at least one (1) Integration Platform, such as Workato, Tray, TIBCO, Dell Boomi, MuleSoft, WebMethods, Oracle Integration Suite
• Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact
• Critical thinking and analytical skills with an entrepreneurial and proactive mindset
• Ability to effectively prioritize tasks and manage time, even under high-pressure situations
• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience
• Fast learner who can independently conduct extensive research and quickly synthesize ideas, information, and options
• Be proactive in solving problems and be prepared to take on additional initiatives and responsibilities as they arise

Responsibilities

• Engaging with customers by providing technical consulting, guidance, and enablement to customers to achieve value quickly
• Engaging with customers to gather integration and automation requirements and leading the solution design process jointly with customers
• Sharing best practices from a business and technical perspective, related to deployment models, governance structures, integration design and build
• Working closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements, while managing customer expectations
• Becoming a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries
• Becoming a trusted customer advisor and a customer advocate within Workato
• Participating in and conducting post-onboarding deployment health checks and guidance on integration and process optimizations
• Contributing to the growth of our team by creating or enhancing content such as presentations, demos, best practices, architecture patterns, and online courses for use by both customers and enabling our extended team
• Prioritizing and delivering an outstanding customer service experience to Workato customers
• Manage multiple priorities and projects simultaneously, as well as any other duties that may be assigned from time to time

Preferred Qualifications

• Experience working with cloud business apps like Workday / NetSuite / Salesforce / ServiceNow / SAP is a plus
• Experience with web development frameworks and knowledge of JS frontend and backend is a plus