Technical Consultant

Summary

Join PointClickCare as an Integrations Configuration Specialist and become a vital member of the Technical Services team. You will configure and test integration solutions during customer implementations, assessing unique technical requirements through workflow analysis. Develop configurations to support customer workflows and business needs, collaborating with stakeholders to ensure timely project completion. The role involves configuring and testing customer databases for seamless functionality, troubleshooting issues, and maintaining training databases. You will also test new offerings, identify configuration improvements, and act as a subject matter expert during implementation. This position requires strong analytical and problem-solving skills, experience with software implementation, and the ability to work independently and as part of a team.

Requirements

• Professional Services experience on a software implementation team
• Experience with workflow analysis/documentation, end-user support, and database testing
• Strong analytical and problem-solving skills
• Attention to detail and adherence to quality validation processes
• Ability to work on multi-resource project teams and meet milestones and objectives
• Accountability for project delivery, with initiative and commitment to meeting customer objectives
• Quick learning ability to grasp new concepts and technologies and translate them into customer solutions
• Self-starter who can work independently and prioritize work for timely customer engagements
• Ability to thrive in a high-paced, complex team environment
• Results-oriented with a can-do attitude, adaptability, problem-solving, and critical thinking skills

Responsibilities

• Ensure data quality, integrity, and security for customer databases
• Develop technical configuration plans based on customers' business and solution requirements
• Document and provide regular status updates on project progress, issues, risks, and other requirements
• Assess and validate implementation plans, gather requirements, and facilitate communication among stakeholders
• Troubleshoot and resolve configuration issues with meticulous attention to detail
• Update and maintain training databases incorporating new product releases or enhancements
• Test, pilot, and document new professional services offerings
• Identify and propose configuration improvements to drive efficiency and enhance customer outcomes
• Develop and maintain expertise in multiple product offerings, including backend configuration, setup, and design
• Translate technical requirements into system configuration setups that align with customers' desired outcomes and recommended workflows
• Act as the main point of contact and subject matter expert on product functionality during the configuration and testing phases of implementation
• Proactively identify and communicate issues, risks, timelines, and delays to ensure exceptional customer experience and successful implementation

Preferred Qualifications

• Post-secondary degree in a technology-related field
• Previous experience in configuring or implementing software solutions
• Basic understanding of software integration methodologies and database structure

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition