Remote Technical Consultant

Summary

Join our team at SIG and play a crucial role in shaping the future of higher education as an Ellucian Colleague Technical Consultant. You will work closely with clients to understand their needs, configure the system, and provide ongoing technical support.

Requirements

• Expert knowledge of current Colleague technologies
• Experience with SQL
• Programming expertise
• System Administration knowledge
• Experience with the installation of new releases and updates
• Experience with Envision, Self Service, Workflow and ELF programming. UniBasic, UniQuery, UniObjects, TOOL Kit and Colleague Studio
• Strong knowledge of Self Service with the ability to create modifications
• Self-directed with the ability to manage multiple projects and exercise sound problem-solving
• Excellent written and verbal communication skills and a strong customer service approach
• Strong desire to learn and collaborate with team members and clients
• Experience in a consulting capacity, focusing on enhancing business processes and creating efficiency
• Ability to troubleshoot technical and functional issues within Colleague
• The ability to travel up to 25%

Responsibilities

• Implementation and Configuration: Collaborate with and assist clients with the implementation of Colleague software suite and connected applications
• Client Consultation: Engage with clients to understand their specific requirements, provide recommendations, and ensure that solutions align with their business processes
• Technical Support: Provide ongoing technical support and troubleshooting for the Ellucian Colleague system, resolving issues promptly and efficiently
• Project Management: Manage multiple project timelines and deliverables, setting priorities and ensuring that all milestones are met and client expectations are exceeded
• Troubleshoot: Offer innovative solutions to clients’ technical requests pertaining to the Colleague software suite

Preferred Qualifications

• Experience with SQL Database is a plus
• Experience with Ethos and Ethos Extend is a plus but not required
• Experience working with Texas Connection Consortium (TCC)

Benefits

• The salary range is $90,000 -$125,000 + Annual Bonus
• Health, Vision, Dental & Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• 3 Weeks Vacation, Sick Leave & Paid Holidays
• 401(K) with a 5% Employer Contribution
• Pet Insurance