Technical Content Developer

Summary

Join BigID, a leading data security and privacy tech startup, as a Technical Content Developer. You will collaborate with various teams to create engaging eLearning content for both internal and external audiences. Responsibilities include designing and producing new eLearning materials, enhancing existing content, contributing to knowledge assets, and assisting with training discovery and planning. You will leverage your technical expertise and experience in content development to ensure high-quality training experiences. This client-facing and internal role requires strong communication and collaboration skills. BigID offers a people-centric culture and a wide range of benefits.

Requirements

• 2+ years technical content writing experience, including static slides and hands-on exercises
• 2+ years of professional experience in information technology, ideally in a customer-facing hands-on role involving professional services, consulting, customer success or product implementation
• 2+ years technical training delivery or in-person and/or online teaching experience
• Experience with modern eLearning tools and approaches including video authoring, audio editing and narration, and related technologies
• Knowledge of Linux, Docker, and Kubernetes
• Experience with cloud environments (AWS/Azure), databases (Oracle/MySQL), enterprise applications (Salesforce/SAP)
• Excellent communication, presentation, and organizational skills
• Demonstrable experience as an eLearning Designer, Instructional Designer, or Curriculum Developer in an industry domain
• Experience implementing or supporting enterprise security products such as DLP, IAM, PIM, etc
• Software development or other technical background
• An undergraduate degree in Computer Science, Information Technology/Systems, Instructional Design, or other related technical discipline (professional experience may be considered in lieu of a formal degree)

Responsibilities

• Collaborate with the technical trainers, enablement, sales, product and engineering teams to design and produce new eLearning content (videos, interactive presentations, exercise labs, and other interactive training offerings), emphasizing clarity, quality, and engagement
• Work closely with the training team, subject matter experts, product and engineering teams to enhance and improve existing content and develop new training content
• Contribute to and enhance internal and external knowledge assets like the technical knowledge base, technical documentation, technical blogs, and white papers
• Assist with training discovery and planning calls with customers and prospects for course tailoring tasks as relevant
• Review and ensure the accuracy, consistency, and quality of training content, adhering to established standards and guidelines

Benefits

• Equity participation - everyone shares in our success
• Flexible work arrangements
• Other compulsory benefits based on country of residence