Technical Customer Experience Manager

Summary

Join Runway, a collaborative business planning platform, as a Customer Success Manager. You will play a crucial role in onboarding new customers, providing product training, and ensuring their success with the platform. This role involves automating actuals, elevating forecasting, and working cross-functionally with product and sales teams. You will have significant ownership in creating customer onboarding and renewal plans. Runway is a remote-first company, offering a flexible work environment. The position offers a competitive salary, generous equity, and benefits.

Requirements

• Passion for enabling and activating customers
• Strong communication and project management
• A learning mindset
• Curiosity about our product, customers, and ways of working
• Humility
• Low ego
• Clarity when sharing ideas, giving and receiving feedback, and making decisions
• Optimistic pragmatism by delivering great work that’s not compromised by the realities of a small team iterating on a big problem with little time
• Empathy and understanding for customer needs and constraints
• Proactive team leadership and partnership with their sales, and product colleagues

Responsibilities

• Upgrade customers’ financial stacks by deploying Runway for automating actuals and elevating forecasting
• Lead and document customer onboarding for streamlined adoption of the Runway platform
• Empower customers with product training and advice until they are self sufficient
• Have outsized ownership in creating our customer onboarding and renewal plans
• Work cross-functionally with product and sales to define, design and deliver our pre and post sales process
• Partner with sales for renewal and account expansions

Preferred Qualifications

• Experience with technical product onboarding
• Experience with FP&A software

Benefits

• Remote work
• Generous early employee equity
• Benefits
• Base salary range for this full-time position is $150,000-$190,000