Technical Customer Service Associate

Summary

Join Veeva Systems, a leading life sciences industry cloud company, and contribute to our mission of helping companies bring therapies to patients faster. This role focuses on providing excellent customer service and support for Veeva's applications. You will advise end users on best practices, resolve client issues, build strong relationships, and provide feedback on service improvements. The ideal candidate possesses 1+ year of relevant customer service experience, strong communication skills (French and English), and proficiency in standard computer packages. Veeva offers a supportive work environment with flexible work options and various benefits, including continuous learning and development allocations and private health insurance. We are committed to fostering a diverse and inclusive workplace.

Requirements

• 1+ year relevant experience in a customer service role
• Effective communication, organizational, and time management skills
• Professional telephone manner
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills (French, English)
• Ability to quickly understand client requirements and needs, and articulate potential solutions

Responsibilities

• Advise end users on best practices when using Veeva’s applications
• Identify and resolve client issues associated with Veeva’s applications
• Build strong and professional relationships with all users of Veeva’s applications
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to the role

Benefits

• Allocations for continuous learning & development
• Private Health Insurance