Client Services Associate

Summary

Join Experian, a global leader in data and technology, and contribute to our mission of powering opportunities for people and businesses worldwide. As a key member of our team, you will provide exceptional customer care, resolving a range of issues related to credentialing, technical support, billing, and more. You will coordinate client requests with internal departments, deliver product training, and manage the implementation of Experian products and services. Conducting product demonstrations for clients and potential clients is also a key responsibility. This role requires a high school diploma or bachelor's degree, 2+ years of experience, and excellent English communication skills. Mainframe or Access experience and intermediate Excel skills are also needed.

Requirements

• High School Diploma or Bachelor's degree in Business Administration or related fields
• 2+ years of experience
• Excellent English
• Mainframe or Access experience
• Excel (can maintain complex spreadsheets) Intermediate

Responsibilities

• Provide customer care
• Resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and security and compliance regulations
• Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met
• Provide product training to users to ensure our services are used most within our client environment
• Manage the delivery and implementation of the Experian products and services
• Conduct product demonstrations to client and potential clients

Benefits

• Medical, life and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program