JumpCloud is hiring a
Technical Customer Success Manager
closedJumpCloud
π΅ ~$140k-$150k
πRemote - Mexico
Summary
The job is for a Technical Customer Success Manager at JumpCloud, a company that provides a unified open directory platform. The role involves partnering with various teams to deliver a world-class customer experience, acting as a technical advisor, and serving as the main point of contact for technical needs.
Requirements
- Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience (e.g., System Administrator or Support Engineer)
- 2 years experience working in a technical customer-facing position working on mission critical issues
- Clear and effective communicator. Able to quickly grasp and explain technological and business concepts
- Experience in technical troubleshooting, and managing internal and external partners or customers
- Excellent problem-solving, project management, and experience managing multiple stakeholders
Responsibilities
- Strategically engage with customers and leverage strong technical skills to help enable new functionality and troubleshoot issues
- Monitor customer health and proactively identify potential issues by engaging all available resources to resolve the issue and mitigate risk
- Develop strong relationships with customers to understand the customerβs environment, challenges, and their overall technical business goals
- Act as the main escalation point for technical issues, leading triage, diagnosing, and providing solutions to resolve issues for the customer
- Collaborate with Account Managers, Renewal Specialists, Operations, Product, and Engineering to address technical issues and provide relevant customer feedback
- Maintain a deep technical understanding of the JumpCloud platform to effectively drive greater customer engagement
- Identify potential opportunities and partnering with Account Managers to drive expansion opportunities
Preferred Qualifications
- Previous JumpCloud experience
- Experience supporting one or more of the following areas: User access management, authentication, device management, MDM, security, and system administration
Benefits
Remote work
This job is filled or no longer available
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