Technical Customer Support

Summary

Join lempire's customer support team as a key interface between support and development. You will help customers successfully use lempire products, investigate and reproduce bugs, train the level 1 support team, and report customer feedback. Your role involves suggesting improvements to the user support process and proactively sharing ideas for growth. lempire values a positive, problem-solving attitude and a passion for customer interaction. This is a fully remote position with a comprehensive benefits package.

Requirements

• You speak English perfectly
• You have at least one year of experience in technical customer support

Responsibilities

• Help our customers to use lempire product (lemlist, lemcal and lemwarm) successfully
• Investigate, triage, and reproduce bugs to assist the support and dev teams
• Train the level 1 support team
• Report and organize feedback from our customers so that the developer team can focus on creating the most important features
• Suggest ideas for improving the user support process and experience
• Proactively share ideas and best practices to find new ways to contribute to the continued growth of lempire

Preferred Qualifications

• You have fluent French too
• Experience in DNS management, server management, user management, and service configuration is highly appreciated
• You have knowledge in web development (JS / DB / HTML / Liquid syntax / ...) and are willing to learn more
• You have a detective soul and love to find creative ways to solve problems in the shortest possible time
• You love digging into the code to uncover hidden issues
• You like to solve problems and you like to learn new things
• You are a doer. You know that "done is better than perfect"
• You are adaptable and like to work in a team

Benefits

• Where you live, and work is totally up to you – we do have an office in Paris if you enjoy life at the office 🇫🇷
• Profit sharing: When lempire wins, all team members share the profits
• Alan Blue: Comprehensive 100% premium medical coverage for you and your family
• Swile Meal Tickets: Enjoy daily meal tickets to fuel productivity
• Navigo Card: Seamless commuting with a 100% covered Navigo card
• Full-remote Work Setup: A well-funded home office budget to ensure seamless remote work
• Bat(wo)man fund: Your dedicated budget for learning and development
• Gear: Get a laptop + tools and equipment you need for your job
• Team building: We all meet once per year at really cool places around the world (you can check our video here ;) )