Technical Customer Support Engineer

Summary

Join ClickHouse's growing support team as a Technical Support Engineer! This customer-facing role involves supporting users via various channels, developing ClickHouse-based solutions, collaborating with internal teams, and mentoring colleagues. You'll be responsible for providing excellent technical support, building strong relationships, and contributing to a positive customer experience. The position requires technical expertise in ClickHouse or related domains, proven experience in a technical support role, strong communication skills, and a collaborative mindset. The role offers a flexible work environment, healthcare contributions, stock options, generous time off, and a home office setup allowance. ClickHouse is a rapidly growing company, and this is a great opportunity to shape its culture.

Requirements

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
• Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
• Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
• A mindset of teamwork, global engagement, empathy, and solving challenging problems
• A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
• The ability to build trusted relationships with colleagues, customers, and partners
• You are self-driven, curious, and eager to continuously learn and grow

Responsibilities

• Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
• Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
• Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
• Deliver excellent customer service as a first-line technical engineer and representative of ClickHouse
• Provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
• Build strong, trusted relationships with colleagues, customers, and partners

Preferred Qualifications

• Experience with ClickHouse
• Experience with OSS and open-source technologies, as a user, community member, or contributor
• Experience with Azure, GCP or AWS
• Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others

Benefits

• Flexible work environment - ClickHouse is a distributed company offering remote-first work to all employees
• Healthcare - Employer contributions towards your healthcare
• Equity in the company - Every new team member who joins our company receives stock options
• Time off - Flexible time off in the US, generous entitlement in all countries
• A $500 Home office setup if you’re a remote employee
• Employee-driven international mobility - we enable you to relocate internationally if you wish (within certain countries and timelines and subject to role requirements, time zones and work permit considerations)