Technical Customer Support Specialist

Summary

Join ElevenLabs as a Technical Customer Support Specialist in a fully remote contracting role, where you will play a crucial role in ensuring exceptional support for B2B and enterprise clients.

Requirements

• 2-3 Years in Technical Customer Support: Proven experience in a SaaS environment or a high-growth technology company with B2B/enterprise experience
• Technical Troubleshooting: Expertise in resolving issues related to APIs, browser errors, and other technical integrations
• Experience with GCP and code: Well-established experience and proficiency using several industry-standard tools, especially previous experience using tools such as the GCP suite, BigQuery, Firestore/Firebase, and an understanding of GoogleSQL/SQL
• Startup Experience: Prior experience working in a startup with international, remote teams is highly valued

Responsibilities

• Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy
• Diagnose and address technical issues related to the ElevenLabs platform, AI, APIs, code, and much more
• Continuously update and improve support documentation and help center articles
• Work closely with the product and engineering teams to relay customer needs and suggest enhancements

Benefits

Remote-first; we look at who you are rather than where you live. That's why we are growing across the globe and support your preferred location