Technical Customer Support Specialist

Summary

Join Lodgify, a fast-growing vacation rental software company, as a fully remote Technical Customer Support Specialist based in Latin America or the Caribbean. As a tech-savvy expert in Lodgify software, you will provide technical support, troubleshoot complex issues, and ensure high customer satisfaction. You will assist customers with connecting Lodgify to major reservation platforms like Airbnb, investigating and resolving connection problems. You will guide users on various connection types, proactively troubleshoot technical issues, and respond to requests via email, tickets, or chat. Maintain strong client relationships and report customer feedback to relevant teams. This role requires experience in technical customer support, strong communication skills, and the ability to work independently.

Requirements

• Experience in technical customer support or a similar role
• Strong verbal and written communication skills in English
• Patience, attention to detail, and strong logical thinking
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Experience with CRM and support tools like Zendesk, Intercom, or Freshdesk
• Positive attitude and a strong sense of responsibility
• Eagerness to learn about technology
• Availability to work in weekends

Responsibilities

• Provide guidance to users on different connection types
• Proactively troubleshoot more complex technical issues with clients , related to our platform integrations
• Take appropriate action and guide customers to resolve their issues
• Respond to requests for assistance via email, tickets, or chats
• Deliver excellent customer service, ensuring high satisfaction
• Maintain strong client relationships through phone, chat, email, and screen-sharing support
• Report customer feedback and issues to relevant teams and follow up as needed

Preferred Qualifications

Familiarity with major OTAs (e.g., Airbnb, Booking.com , HomeAway/VRBO, Expedia) is a plus!

Benefits

• The freedom to work from home
• Salary in EUR/USD!
• We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets
• Great culture & working environment with an international team of over 60 different nationalities
• Travel to our yearly team-building events at company's expense
• Boost your earning potential with our referral program that offers paid compensation
• Dive into a career adventure with endless opportunities for growth and development
• Spice up your remote work routine with a dash of fun! Join us for virtual team activities