Technical Data Analyst

Summary

Join Argo Group's Claims Operations Compliance and Data team as a Technical Data Analyst in the Atlanta, GA metro area. This role involves serving as a technical lead, building and distributing claims reports and visualizations, and ensuring US Claims compliance. You will gather and analyze claims data, identify trends, and mentor team members. The ideal candidate possesses strong analytical skills, experience in claims data and compliance, and proficiency in SQL and MS Office Suite. Argo Group offers a comprehensive benefits package including flexible work policies, competitive compensation, and professional development opportunities.

Requirements

• Have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable)
• Possess an advanced knowledge of the claims business environment in order to effectively discuss and prioritize reporting needs through a minimum of five years’ experience focused on data and compliance in a claims environment or other equivalent experience working with data gathering and analysis
• Be proficient in MS Office Suite (particularly Access and Excel) and other business-related software
• Have prior experience with data profiling software, specifically: Ability to read, understand and develop SQL code / MS SQL Server / Oracle
• Have experience with data mining and profiling along with an ability to perform analysis across data groups
• Possess an understanding of claims compliance reporting and analysis
• Demonstrate the ability to prioritize workload and handle multiple projects simultaneously
• Have a strong customer focus – with the ability to work directly with internal and external partners
• Have excellent communication skills and the ability to build lasting relationships
• Exhibit natural curiosity
• Have a desire to work in a fast-paced environment
• Possess excellent evaluation and strategic skills
• Possess a strong customer focus
• Have effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines
• Work independently and demonstrate the ability to exercise sound judgment
• Demonstrate inner strength. Have the courage to do the right thing and demonstrate it on a daily basis
• Demonstrate intellectual curiosity. Consistently consider all options and are not governed by conventional thinking
• Be proficient in MS Office Suite and other business-related software
• Have polished and professional written and verbal communication skills
• Be able to read and write English fluently
• Demonstrate a desire for continued professional development through continuing education and self-development opportunities

Responsibilities

• Perform work under limited technical direction and within broad limits and authority, on assignments with potentially a significant impact on departmental results
• Solve difficult problems that require an understanding of a broader set of issues
• Gather and manipulate claims data from multiple operating systems, conduct analysis, identify trends, and summarize findings to “tell the story behind the numbers”
• Support U.S. Claims compliance with governance related directives and assist Claims Compliance and Data Manager with projects on an as-needed basis
• Manage the Reporting Calendar to ensure an equitable distribution of work within data team
• Mentor solutions-oriented staff and ensure team collaboration on data and compliance related initiatives
• Serve as the key Claims business contact and liaison for reporting requests. This includes helping to diagnose/validate the business need and prioritize requests for analysis and reports
• Work directly with IT to ensure best practices are being followed in data collection, data accuracy, and data integrity
• Ability to quickly evaluate the accuracy of data and information

Preferred Qualifications

• Have experience supporting specialty programs and partnering with TPAs, MGAs, or other outside vendors
• Have a Bachelor’s degree from an accredited university
• Have two or more related designations or four additional years of related experience focused on data and compliance or other equivalent experience working with data gathering and analysis
• Have familiarity with ISO and NCCI or any other statistical agent

Benefits

• A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing
• Flexible workplace policies that support employee well-being include compressed hours, flex-time, job-sharing, remote work, sabbatical leave, and holiday hours
• Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs. In addition to traditional health and wellness plans, benefits include dental, disability, life insurance, medical, and vision insurance, matching 401(k) retirement savings, generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays and a paid voluntary day), paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military (up to 14 days) leave, employee assistance program (EAP), and an array of voluntary benefits
• Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development – Training magazine lists Argo among the Training “Top 125” Companies. Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs
• An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development
• Active community outreach and volunteer programs
• A generous Employee Referral program that results in approximately 25% of all new hires annually