Remote Technical Support Data Analyst

Summary

Join Tillster as a Technical Support Data Analyst and contribute to empowering restaurants and consumers globally by working collaboratively with others, analyzing data, and proposing improvements. As a key member of the team, you will be responsible for identifying requirements, programming sequences, testing programs, maintaining computer systems, and developing applications and databases.

Responsibilities

• Identifies requirements for Support processes and reports by establishing personal rapport with other employees to understand service requirements
• Arranges project requirements in programming sequence by analyzing requirements; preparing a work flow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic
• Programs by encoding project requirements in computer language and entering coded information
• Confirms program operation by conducting tests; modifying program sequence and/or codes
• Provides reference for use of computers by writing and maintaining user documentation; maintaining own processes for troubleshooting
• Maintains computer systems and programming guidelines by writing and updating policies and procedures
• Helps establish, analyze, and maintain internal Support KPI’s to ensure optimal performance of Support employees, tools, and workflow processes
• Protects operations by keeping needed information confidential
• Contributes to team effort by accomplishing related results as needed
• Develops and maintains applications and databases by evaluating internal needs; analyzing requirements; developing software systems