Remote Technical Support Data Analyst

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Tillster

πŸ’΅ $80k-$100k
πŸ“Remote - Worldwide

Job highlights

Summary

Join Tillster as a Technical Support Data Analyst and contribute to empowering restaurants and consumers globally by working collaboratively with others, analyzing data, and proposing improvements. As a key member of the team, you will be responsible for identifying requirements, programming sequences, testing programs, maintaining computer systems, and developing applications and databases.

Responsibilities

  • Identifies requirements for Support processes and reports by establishing personal rapport with other employees to understand service requirements
  • Arranges project requirements in programming sequence by analyzing requirements; preparing a work flow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic
  • Programs by encoding project requirements in computer language and entering coded information
  • Confirms program operation by conducting tests; modifying program sequence and/or codes
  • Provides reference for use of computers by writing and maintaining user documentation; maintaining own processes for troubleshooting
  • Maintains computer systems and programming guidelines by writing and updating policies and procedures
  • Helps establish, analyze, and maintain internal Support KPI’s to ensure optimal performance of Support employees, tools, and workflow processes
  • Protects operations by keeping needed information confidential
  • Contributes to team effort by accomplishing related results as needed
  • Develops and maintains applications and databases by evaluating internal needs; analyzing requirements; developing software systems

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