Technical Director

Summary

Join Gorilla Logic as the Director of Delivery, leading our team in project delivery, client relationships, and continuous improvement.

Requirements

• 10+ years working in the software industry
• 6+ years in client management
• 6+ years in people management with experience in hiring, retention, and performance management
• Bachelor’s degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or equivalent technical expertise
• Solid technical background with a good grasp of modern software development methodologies and technologies
• Data/metrics-oriented with a track record of making data-driven decisions
• Outstanding communication skills, with the ability to communicate effectively with internal and external stakeholders
• Experience working directly with customers

Responsibilities

• Provide leadership to the Delivery and Senior Delivery Managers team
• Oversee career development and performance management for your team
• Offer timely feedback, focusing on coaching and mentoring your management team
• Manage your team's compensation, promotions, and recognition
• Establish strong connections with consultants
• Foster a collaborative and high-performance team environment
• Collaborate with other departments to develop policies, processes, and procedures
• Oversee the career development process
• Serve as an escalation point for any people management issues within the department
• Act as the first layer of escalation contact for clients regarding Delivery
• Assist Delivery Managers and Senior Delivery Managers in ensuring successful delivery by Gorilla Logic teams
• Oversee Gorilla Logic’s overall delivery strategy for clients under your program
• Partner with other departments to design and package different types of engagements
• Build rapport with strategic and growth clients' stakeholders
• Participate in key stakeholder meetings such as QBRs and client check-ins
• Be accountable for the satisfaction of clients’ delivery under your program
• Design and oversee KPIs and metrics for the Delivery Management team
• Monitor high-level client roadmaps, milestones, and delivery health
• Actively resolve escalations by planning and leading mitigation strategies or seeking realistic solutions
• Serve as an escalation point and decision-maker for staffing, resource swaps, roll-offs, backfills, and transition plans
• Oversee financial management for accounts
• Ensure timely renewals and contracts
• Propose and design delivery management processes and systems for continuous improvement
• Develop metrics and data models to drive recommendations that accelerate decisions
• Assist the Senior Vice President of Delivery in setting the Delivery Management strategy
• Lead, plan, and oversee internal initiatives to ensure quarterly goal completion
• Help the SVP build specific requests for external clients
• Be part of the Client Services Team leadership