Technical Field Support Agent

Summary

Join IDEMIA National Security Solutions (NSS) as a Technical Field Support Agent! This role requires 75% travel to DoD installations for equipment installation and maintenance. You will work closely with various teams, acting as the primary liaison with DoD customers. The ideal candidate will reside near a major airport and possess a US Government Common Access Card (CAC Card). You will troubleshoot equipment, conduct routine maintenance, and assist with enrollment events. This is a challenging and dynamic opportunity to apply your IT experience in a secure environment. US Citizenship (without dual citizenship) is a strict requirement.

Requirements

• General Linux experience
• Possess an active Secret Security Clearance
• Common Access Card holder
• Ability to access a U.S. DoD installation with Common Access Card
• Knowledge of DoD base access
• Ability to drive to designated locations for installation access
• Fluent in English, additional regional languages a plus
• Must be a US Citizen, without Dual Citizenship

Responsibilities

• Travel to and obtain access to IDEMIA NSS product installations at U.S. Navy, U.S. Marine Corps, or other DoD NSS customer sites
• Obtain product installation access via a controlled computer with a virtual desktop
• Work closely with remote teams to communicate and log errors
• Conduct onsite troubleshooting and/or routine maintenance as required
• Perform Tier 1 equipment troubleshooting
• Under the direction of the Program Director and Product Manager assist with organizing, directing, and managing enrollment events at DoD installations
• Enrolling approved DoD personnel by using an iPad tablet and NSS software to capture various individual data
• Maintain initial and annual security compliance training including online annual classes such as Cyber Awareness

Preferred Qualifications

• High-level network understanding
• Linux application support
• Docker experience
• Desired bash scripting
• System log analysis
• Windows administration
• Powershell
• PostgreSQL experience
• Familiarity with Enterprise Ashore Enclave (EAE), formally PSNET and Marine Corps Enterprise Network (MCEN)
• Strong analytical and problem-solving skills
• Bachelor’s degree in engineering, Computer Science, Information Technology, or relevant field is desired
• Customer focused mindset
• Must possess strong problem-solving skills and proven ability to communicate issues and solutions in simplified manner
• Must be proactive to identify and anticipate client (end user customers/system integrators) needs and make recommendations for implementation
• Must have experience in working collaboratively with business partners to effectively resolve problems
• Must be self-directed and self-motivated as well as accountable for results
• Must have excellent organization and time management skills which includes planning, organizing, and prioritizing with attention to detail; must be able to understand and manage conflicting priorities; must have a proven track record for timely delivery of multiple parallel objectives
• Able to work under pressure
• Must possess demonstrated verbal and written communication skills as well as excellent listening skills
• Must be available and willing to travel within the geographic area
• Must be able to bring discipline to drive results and follow established fundamental goals and objectives
• Must have ability to submit accurate and timely reports as needed