Technical Instructor

Summary

Join Veeva Systems, a leading provider of cloud software solutions for the Life Sciences industry, as a Technical Instructor. You will deliver engaging virtual training programs to customers, partners, and employees globally. This role requires strong technical expertise, excellent presentation skills, and a commitment to adult learning principles. You will collaborate with subject matter experts and contribute to the ongoing development and improvement of training programs. Veeva offers a flexible work environment and a comprehensive benefits package. The ideal candidate possesses 3+ years of experience in delivering technical enterprise software training and a passion for customer success.

Requirements

• 3+ years experience in coaching and delivering technical enterprise software training to customers
• Possess effective presentation skills in a variety of formal settings
• Demonstrate a solid understanding and application of adult learning principles and training evaluation
• Excellent verbal, reading, and writing ability in English
• An eye for quality and committed focus on customer success, employee success, speed, and doing the right thing
• Travel to deliver on-site training upon request (up to 20%); international travel is possibly required

Responsibilities

• Deliver engaging learning experiences with appropriate classroom management and audience-engagement methods in a primarily virtual environment with the potential to travel on-site
• Proactively maintain, develop, and strengthen your training delivery expertise and technical product knowledge
• As an ambassador for training services, you will collaborate and build relationships with Veeva subject matter experts, key stakeholders, and the technical curriculum development team to further develop, refine, and maintain the training program
• Participate and lead initiatives that support Veeva’s business goals and strive to improve learner experience overall
• Demonstrate a strong self-accountable attitude and initiative in identifying and highlighting enhancements in training delivery approach and content
• Work with leadership to champion continuing development by incorporating ongoing learning opportunities and delivery strategies
• Provide ongoing support to trainees through Q&A, office hours, and troubleshooting challenges they encounter

Preferred Qualifications

• Experience with relational databases
• Life sciences experience, or experience with products and/or processes related to Life Sciences
• Experience in implementing technical cloud-based solutions

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program
• Work from home or in the office