Remote Technical Key Account Manager

Summary

The position is for a Technical Key Account Manager in Gelato's Business Development & Commercial Department. The role involves managing and expanding relationships with key accounts, acting as a technical liaison between clients and Gelato's teams, providing after-sales support, developing account plans, and gathering customer feedback.

Requirements

• Minimum of 3 years experience in key account management or a related role in the SaaS API industry
• Understanding of Web3 infrastructure, especially pertaining to the RPC business
• Strong technical know-how and ability to understand and discuss Web3-specific software services and technical solutions with clients in the Web3 space
• In-depth understanding of Web3 including DeFi and Rollups
• Experience with CRM software like Hubspot or Salesforce
• Excellent communication and interpersonal skills
• Problem-solving mindset with a focus on customer satisfaction

Responsibilities

• Maintain and develop relationships with key accounts
• Identify opportunities for upselling and cross-selling additional services and solutions
• Act as the primary point of contact between the client and our technical teams
• Provide after-sales support to key accounts
• Develop and implement account plans
• Gather and relay customer feedback to the product development team

Preferred Qualifications

• Bonus: Coding Experience
• Bonus: Worked in Web3 before for at least 1 year

Benefits

• Small, fully remote team with an office in Zug, Switzerland
• Build the next generation of decentralised tech & become the infrastructure of the most promising dApps on Ethereum
• Generous token vestings paid in the network’s native $GEL token
• Worldclass Investors - We are backed by the community, including industry leading experts such as DragonFly Capital, ParaFi, IDEO, GalaxyDigital, IOSG, Gnosis, and the two largest Venture DAOs (The LAO, Metacartel Ventures)