Strategic Technical Account Manager

Summary

Join Invoca as a Strategic Technical Account Manager (STAM) and play a vital role in bridging the customer lifecycle, ensuring success across sales, onboarding, and customer success. Based remotely in the UK with required travel and weekly in-person meetings, you will collaborate with diverse clients, delivering data-driven solutions. This position focuses on maximizing product adoption, customer success, and revenue expansion through technical expertise, strategic consulting, and relationship management. You will also support new customer acquisition. The role requires strong technical skills, experience with enterprise clients, and exceptional communication abilities. Invoca offers a comprehensive benefits package including flexible holidays, private healthcare, a pension scheme, share options, and more.

Requirements

• 5+ years of experience in technical account management, implementation, or sales engineering roles within a SaaS environment
• Proven success working with enterprise clients and managing multiple complex projects
• Demonstrated ability to bridge technical and non-technical stakeholders, aligning marketing strategies with technical solutions
• Proficient in front-end web technologies (JavaScript, HTML, CSS) and knowledgeable about APIs, webhooks, and data integration techniques
• Experience with marketing technologies such as Google Analytics, Facebook Advertising, CRM platforms, and marketing automation tools
• Strong data analysis and strategic planning skills, capable of translating complex insights into actionable recommendations
• Exceptional communication and presentation skills, with the ability to engage both technical and non-technical audiences
• Outstanding organisational and project management abilities, with attention to detail and a customer-first mindset

Responsibilities

• Manage ongoing, subscription-based engagements with enterprise clients and short-term, tactical projects with self-serve customers
• Serve as the main technical point of contact for assigned accounts, providing consultative guidance on product adoption, platform optimisation, and integration strategies
• Identify and resolve technical challenges to ensure smooth implementation and usage
• Continuously monitor customer business impact and account health, and provide actionable recommendations to optimise performance and achieve business objectives
• Engage in the discovery and solution design process to understand customer needs, delivering tailored product demonstrations that facilitate both account expansion and successful new customer acquisition
• Document customer objectives, technical requirements, and strategic recommendations to support a smooth onboarding process and drive sustained product adoption and long-term customer success
• Train customer administrators and internal teams on product functionality, integrations, and advanced use cases, tailoring training to regional and customer-specific needs
• Partner with internal teams, including Product, Engineering, and Marketing, to refine solutions based on customer feedback and ensure consistency across the lifecycle

Preferred Qualifications

• Background in digital media, telecom, automotive, or financial services
• Familiarity with change management methodologies and startup environments

Benefits

• Flexible Holiday Policy – We promote a healthy work-life balance. Our flexible paid holiday policy allows you to take time off as needed to rest, recharge, and prioritise your wellbeing
• Private Healthcare – Our private healthcare scheme includes medical, dental, and optical cover, with a range of plans to suit you and your family. Support for fertility treatments is also included
• Pension Scheme – We offer a pension plan with employer contributions of up to 4%, helping you plan for your future with confidence
• Share Options – All employees have the opportunity to share in our success through participation in our company share scheme
• Mental Health Support – Comprehensive wellbeing support is available via our SpringHealth programme, covering a wide range of mental health and emotional wellbeing topics
• Paid Family Leave – We offer fully paid leave for parental bonding, adoption, and caring for close family members
• Paid Medical Leave – We provide 100% paid leave for medical needs, including recovery from childbirth and other health-related circumstances
• Loyalty Bonus (‘InVacation’) – As a token of appreciation for long-term service, employees receive a special bonus after 7 years with the company
• Wellness Allowance – We offer a wellness subsidy that can be used towards gym memberships, fitness classes, and other wellbeing-related expenses
• Home Working Stipend – We provide a work-from-home allowance to help cover the cost of setting up and maintaining a comfortable and productive home office environment
• Competitive Compensation & Bonus Scheme – We offer a competitive salary aligned with market benchmarks, along with an annual bonus based on company performance, so when we thrive as a business, you benefit too