Remote Technical Lead

Summary

Join our team as a Technical Liaison to coordinate and execute high-level onsite and remote services for our customers, with responsibility for efficiently reporting full life cycle of Incidents and Problems.

Requirements

• B.E (Electrical/Electronics/ Mechatronics)
• 3 years or above experience in the field of technical executions
• Knowledge & skill of handling Allen Bradley, Siemens, Honeywell Experion
• Understanding about maintenance techniques such as performing root cause failure analysis, failure mode and effect analysis, Single point of failure studies, MTBF, MTBR, Failure rate etc

Responsibilities

• Understand the customer's high-level business challenges for field technical support and match company’s solutions to customer's business and technical requirements
• Execute field supports and identify areas of improvement on site for upgrading existing systems or adding new components to make the system remain updated, sustainable and reliable
• Ability to plan activities in view of changing work load & managing expectations to deliver effective results
• Willingness to travel to sites across the country for support executions
• Developing, deploying and integrating small to mid-sized automation solutions as part of the strategic improvement plans for the customers across all market segments
• Installed-base evaluation, technical consulting, identifying & incorporating improvements to enhance system’s reliability & availability to reduce process downtime to a minimum
• Documenting solutions & work performed reports
• Responding to incidents and problems coming directly from the customers through remote support / On-Site support visits
• Using existing skills and knowledge as well as appropriate support resources to assist customers to find resolution to their problems
• Escalating calls to vendors to resolve any issues where required
• Assisting all teams within the service department as required