Technical Program Manager

Summary

Join PromptCloud as an Associate Technical Program Manager (ATPM) and be part of a growing data-as-a-service company. You will lead cross-functional projects, manage program execution, and ensure seamless coordination between various teams and clients. This remote position requires 5+ years of relevant experience in a fast-paced tech environment, a technical background, and strong project and account management skills. The ideal candidate will possess expertise in AI/ML, Agile methodologies, and excellent communication skills. PromptCloud offers a collaborative environment, opportunities for impact, flexible working hours, competitive salary, and various allowances.

Requirements

• Bachelor's/Master’s degree in Computer Science, Engineering, or a related field
• 5+ years of experience managing technical projects, driving cross-functional collaboration, and implementing release strategies
• Build good rapport with the existing clients and the prospects leading to new opportunities discovery, conversion, upselling, and cross-selling. Review the delivery progress, successful onboarding, periodic invoicing and collections check
• Experience or familiarity with AI-driven solutions and automation tools
• Ability to understand and work with SMEs on frontend, backend, cloud, and infrastructure technologies
• Experience managing Agile methodologies, participate and/or conduct the daily standups, promptly update the incident management tools, prepare work breakdown structure for complex and timebound tasks/projects, perform root cause analyses, initiate preventive and corrective actions
• Ability to convey the technical concepts to both technical and non-technical stakeholders. Good verbal and written communication with attention to detail
• Ability to identify gaps, propose solutions, and optimize workflows
• Ability to handle multiple competing priorities, operate independently, and swiftly. Timely remediation of the incidents, ensuring on time delivery including the client and the internal assigned tasks
• Ensure all the accounts and project related details are up-to-date and documented. Drafting the contracts and SoWs, RCAs, reports and metrics update

Responsibilities

• Lead cross-functional projects, including program definition, roadmap planning, resource allocation, and execution
• Work on projects leveraging AI/ML technologies and integrating them into yours and the organisation’s regular work stream
• Understand, clarify and articulate the requirements to the leads and developers, assist in scoping, schedule preparation, ensuring quality, and deployment excellence across the service and product offerings
• Work closely with the clients, sales, tech leaders, developers, QA engineers, product managers, business teams, and external vendors to align priorities and drive execution
• Identify bottlenecks, streamline workflows, and enhance testing and release processes to improve delivery speed and efficiency
• Define and implement quality, release metrics, and process improvements to reduce time-to-market while ensuring operational excellence
• Act as a technical problem solver, resolving project deadlocks and constraints through consensus and sound judgment
• Drive planning of major/minor and maintenance release windows, ensuring alignment across multiple teams
• Collect and analyze data to track project performance and make informed business decisions
• Maintain structured documentation and provide regular program updates to leadership teams

Preferred Qualifications

• 2+ years in an ATPM / TPM role handling large-scale programs
• Experience with Python, Selenium, or user-level automation
• Familiarity with AWS, GCP, or Azure and AI/ML model deployment

Benefits

• A collaborative and fast-paced environment
• Opportunity to drive impact and shape key initiatives
• 100% remote company
• A one-time home office setup allowance, monthly allowances for internet bills, child care allowance for new mothers/single parents
• Half-yearly performance appraisals
• Flexible working hours
• Competitive salary