Technical Project Manager

Summary

Join Global Healthcare Exchange (GHX) as a Technical Project Manager and contribute to enhancing customer experience and maximizing the utilization of subscribed solutions and services. You will coordinate with stakeholders, resolve technical issues, manage change processes, and ensure compliance. This role requires strong technical and communication skills, experience in federal program management, and the ability to obtain a Public Trust clearance. The position offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a dynamic healthcare technology company.

Requirements

• Minimum of 5 years of experience in a customer-facing role, with demonstrated technical and troubleshooting skills, preferably in support of the VA or DoD
• At least 2–3 years of experience supporting responses to federal RFPs with a focus on programmatic strategy and compliance
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. Equivalent work experience may be considered
• Hands-on experience with data management, system troubleshooting, and resolving technical issues
• Proficiency in data harmonization tools and reporting software
• Strong understanding of federal program management and acquisition processes
• Expertise in Section 508 compliance standards and federal security protocols
• Proven ability to deliver an excellent customer experience through proactive problem-solving and clear communication
• Exceptional verbal and written communication skills, with the ability to translate technical issues for non-technical audiences
• Must be able to obtain and maintain a Public Trust clearance

Responsibilities

• Coordinate with internal and external stakeholders to discuss project statuses, track progress, and ensure deliverables are completed on time
• Monitor and resolve technical and operational issues, leveraging hands-on technical expertise
• Troubleshoot and resolve system and data-related problems to minimize disruptions and optimize performance
• Oversee change management processes to ensure smooth transitions while adhering to established standards
• Ensure compliance with Section 508 accessibility requirements and federal security protocols
• Update and clean user data to maintain system accuracy and integrity
• Facilitate internal team meetings to align on deliverables and enhance coordination for customer satisfaction
• Manage data refresh processes within the product, including harmonization across data sources
• Generate and distribute reporting, including managing Plan of Action and Milestones (POA&M) resolution processes
• Provide technical product training, user guidance, and support to federal clients
• Conduct quality assurance checks on deliverables to maintain the highest standards
• Ensure a positive and seamless customer experience by addressing client needs effectively and proactively
• Collaborate with technical teams to ensure seamless system integration and maintenance
• Respond to federal Requests for Proposals (RFPs) with a programmatic lens, contributing to proposals with technical and management insights
• Apply knowledge of federal acquisition processes to support contract execution and compliance
• Maintain and uphold public trust clearance requirements
• Procure and/or maintain a Defense Acquisition Workforce Improvement Act (DAWIA) certification

Preferred Qualifications

• Experience with federal compliance frameworks, including security and accessibility
• Familiarity with VA or DoD data systems and requirements
• Project Management Professional (PMP) certification
• 1-year or more experience in healthcare supply chain
• Experience working in a team-oriented environment as a lead resource
• Product knowledge of GHX products or relatable supply chain experience

Benefits

• Health, vision, and dental insurance
• Accident and life insurance
• 401k matching
• Paid-time off
• Education reimbursement