Technical Support Advisor

Summary

Join our team as a German Technical Agent and enjoy remote work or on-site options in Greece with flexible hours! You will manage incoming calls, chats, and emails, addressing customer needs and building strong relationships. Accuracy and efficient record-keeping are essential. Native or near-native German (C2) and very good English (B2-C1) are required, along with strong communication and computer skills. We offer a competitive remuneration package, performance-based bonuses, healthcare benefits, and relocation assistance for candidates outside Greece.

Requirements

• Native or near to native German language (C2)
• Very good command of English language (B2 – C1)
• Computer skills
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively

Responsibilities

• Managing of incoming calls, chat and emails
• Identify and access customers’ needs to achieve satisfaction
• Build relations of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the methods/tools
• Keep records of customer interaction, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies

Benefits

• Competitive Remuneration package
• Extra bonus depending on the performance appraisal
• Health care benefits and numerous other discounts
• Ticket restaurant
• Relocation Cost (for candidates outside Greece)