Cross Border Talents is hiring a
Technical Support Agent, Bulgaria

Summary

The job is for a First Level Technical Italian Speaking Support role in a BPO company. The role involves delivering client service, achieving customer satisfaction, identifying user needs, and assisting with general inquiries, product support, and troubleshooting. No prior experience is required but fluency in Italian and a keen interest in technologies are necessary. The company offers a full relocation package, monthly rental bonus, ticket reimbursement, full paid training, meal vouchers, access to office facilities, a positive international working environment, employee referral bonuses, and recognition programs.

Requirements

• Fluency in Italian
• Keen interest in technologies
• Excellent communication skills

Responsibilities

• Deliver outstanding client service
• Achieve great customer experience and satisfaction
• Identify and understand user needs
• Assist with general inquiries, product support, and troubleshooting via phone, e-mail, and chat

Benefits

• Full relocation package for international candidates
• Monthly rental bonus (300 BGN gross)
• Ticket reimbursement
• Full paid training
• Meal vouchers
• Access to office facilities (free gym, yoga, massage, corporate psychologist, and health initiatives)
• Positive international working environment (relax zones, gaming and billiard corners)
• Employee referral bonuses and recognition programs