Technical Support Consultant

Summary

Join SupportYourApp as a Technical Support Consultant and contribute to the success of leading SaaS, Software, or Hardware solutions. Work remotely in a multicultural and multilingual environment, mastering new skills and achieving challenging goals with a People First management approach. Provide exceptional customer support via calls, chats, and emails, building positive relationships with customers and ensuring their satisfaction. Stay up-to-date with cutting-edge technology, securely handle sensitive information, and apply best practices for customer happiness. Maintain knowledge of client products and services, communicate with developers and other departments, and contribute to a positive and collaborative team environment.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Experience of at least 1–2 years in technical support is a must
• Experience providing technical support via phone calls
• Understanding of Windows, MacOS, iOS, Android
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

• Experience with CRM systems
• Experience with analyzing logs

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development