Technical Support Consultant

Summary

Join our team as a Technical Support Consultant and thrive in a multicultural and multilingual, fully remote work environment. Provide exceptional customer support via chats and emails, offering Level 1 and Level 2 technical support for payment systems. Monitor transaction activities, identify and resolve issues, and collaborate with banks and acquirers. Stay current with cutting-edge technology while securely handling sensitive customer information. This role requires excellent English skills (C1 level), technical support experience, 1–2 years of Fintech experience, troubleshooting skills, and a positive attitude. A personal laptop with sufficient RAM and a stable internet connection are also necessary.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Technical support experience is a must
• 1–2 years of experience in Fintech is a must
• Troubleshooting skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via chats, and emails
• Provide Level 1 and Level 2 technical support for payment systems
• Monitor transaction activities and dashboards to identify and resolve issues promptly
• Act as the first point of contact for customers experiencing technical issues with payment systems
• Collaborate with banks and acquirers to proactively oversee their processing capabilities and escalate concerns when necessary
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Maintain working knowledge of our client’s products and services

Preferred Qualifications

Experience with CRM systems, preferably Hubspot

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development