Technical Support Consultant

Summary

Join our team as a Technical Support Consultant and thrive in a multicultural and multilingual, fully remote environment. Provide exceptional customer support via email, calls, and chats, troubleshooting technical issues and guiding customers. Collaborate with other departments, escalate complex issues, document interactions, and improve support processes. Maintain high product knowledge and stay updated on product changes. Enjoy a fixed schedule, good bonuses, paid training, and a work-life balance with a responsive management team.

Requirements

• Excellent German and English is a must (both spoken and written)
• At least 1–2 years of experience in customer support in fast-paced environment
• Strong problem-solving and troubleshooting skills
• Attention to details
• Familiarity with CRM systems and basic technical support
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via emails, calls and chats
• Troubleshoot technical issues and provide step-by-step guidance to customers
• Collaborate with other departments to resolve customer inquiries
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions
• Improve customer support processes and procedures
• Maintain high level of product knowledge
• Stay up to date with the product updates and changes

Benefits

• Fixed schedule: Monday to Friday, 7 AM–4 PM, Portugal time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in EUR
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development