Remote Technical Support Developer

Summary

Join Airbyte, the open-source standard for EL(T), as a Layer 3 Support Engineer- Databases and provide advanced technical assistance and support to customers experiencing complex technical issues around database connector sources and destinations. You will work closely with Layer 2 Cloud and Self Managed support agents, escalating and resolving escalated issues efficiently and effectively.

Requirements

• Background: Computer Science or adjacent degree or boot camp graduate/self-taught programmer with 2 years of Data Engineering or Software Engineering experience
• Experience working with databases in a software-engineering or DBA capacity
• Experience working closely with Engineering teams and/or Developer customers
• Proficiency in relational databases, data warehouses, SQL, and Java/Kotlin
• Familiarity with data pipelines, unit tests, and troubleshooting

Responsibilities

• Triage support tickets escalated from Layer 2 Support teammates
• Provide email and zoom support to our customers
• Address issues in our codebase
• Build leverage for Support
• Grow our knowledge base
• Communicate feedback from users to the Product and Engineering orgs, and vice versa for roadmap prioritization

Benefits

• Relocation
• Unlimited Paid Time Off
• Parental leave (for new parents)
• Sponsored Travel
• Open book policy
• Continuous learning/training policy
• Competitive benefits package for US-based employees, including Blue Shield or Kaiser Medical Insurance
• Dental (including child & adult ortho) & Vision Insurance
• Life and AD&D Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Healthcare insurance stipend for those outside the US whose countries do not provide it for free
• 401k for US-based employees
• FSA (flexible spending account)
• Work Visas We currently sponsor H1B Transfers, TN Visas, and Green Cards. All other Visa requests will be discussed on a case by case basis to determine if we can sponsor