Technical Support Engineer

Summary

Join Cloudflare's Customer Support Team as a Technical Support Agent and become the first point of contact for diverse customer inquiries, from billing issues to technical questions. You will work with customers ranging from individual bloggers to large enterprises, gaining valuable experience in Cloudflare's technology and internet technologies. This role requires previous customer service experience, strong attention to detail, and the ability to handle high-volume tasks while maintaining customer satisfaction. Flexibility to work various shifts, including holidays and weekends, is necessary. The position offers on-site and remote work options. Cloudflare is committed to building a diverse and inclusive team and offers a unique work environment.

Requirements

• Previous Customer Service experience
• Ability to work on high-volume, repetitive tasks while maintaining high customer satisfaction
• Strong attention to detail and able to work under pressure
• Flexibility to work holidays, weekends, more than 5 days in a row, overtime on rotation
• Ability to work on-site in our office as well as remote
• Language skills - good English essential

Responsibilities

• Be the first point of contact for customers
• Work with customers on a variety of interesting questions, as well as billing and support issues
• Learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies

Preferred Qualifications

• Minimum 1 year of experience with customer billing and invoicing
• Comfortable using and navigating modern operating systems such as Mac OSX, Windows or Linux
• You enjoy solving problems and feel a sense of pride whenever you are able to solve a customer issue
• You are comfortable communicating in writing and always put the customer first
• You are excited to learn how the internet works
• You are a motivated self starter and always looking to expand your existing skill set
• You enjoy working individually and as part of a team
• You are interested in developing a career in technical support
• You have previous experience working as part of a high-volume team in a customer-facing role
• You are fluent in German, Polish, French, Spanish, Portuguese or Mandarin Chinese
• Other languages advantageous (eg. French, German, Spanish, Portuguese, Mandarin)