Technical Support Engineer

Summary

Join ShortPoint, a global remote work company, as a Technical Support Engineer! You will troubleshoot and resolve technical problems for our clients, collaborating with customers and development teams to implement fixes and document solutions. This full-time, remote position requires strong web development skills (JavaScript, HTML, CSS), problem-solving abilities, and excellent communication. We offer a comprehensive benefits package including remote work, medical insurance, generous paid time off, and professional development opportunities. The ideal candidate will possess a friendly demeanor and a proactive approach to learning and problem-solving. Time zone should be between GMT+1 and GMT+5.

Requirements

• Good knowledge of web development using JavaScript, HTML & CSS
• Basic understanding of different data structures and algorithms
• Ability to follow instructions and work in a team environment
• Attention to detail is essential for this position
• Good English communication skills – both written and verbal
• Stable internet connection and good mic quality is a must
• Friendly demeanor and ability to deal with customers
• Must have great problem-solving skills
• Must be able to think creatively, take ownership, and learn quickly

Responsibilities

• Troubleshoot and resolve technical problems; collaborate with customers to understand issues and offer workarounds
• Create and implement remote fixes; collaborate with development teams to integrate fixes into the product
• Document issues and resolutions, and help our product team deal with similar issues in the future
• Monitor and ensure timely resolution of technical customer tickets; escalate complex issues when needed

Preferred Qualifications

• GitHub knowledge
• Experience in SharePoint is a plus
• Knowledge of how REST APIs work
• Online portfolio / published websites are a plus
• React knowledge is a plus

Benefits

• Working remotely
• Medical Insurance
• 30 days annual leave/year
• 60 hours per year for personal time
• 15 days of public holidays
• Unlimited paid sick days
• Maternity time off
• Work equipment provided
• Gym compensation
• Professional training and development
• Team building and activities
• ShortPoint welcome gift boxes/swag