Technical Support Engineer

Summary

Join CloudQuery, a Series-B startup, as a Technical Support Engineer! You will troubleshoot and resolve technical issues for our cloud governance platform, collaborating with customers and internal teams. This role requires 3+ years of experience in technical support, system administration, or cloud operations, along with cloud platform experience (AWS, Azure, or GCP). You'll need strong troubleshooting and communication skills, proficiency in monitoring tools and scripting, and SQL/data querying experience. We offer a remote-first environment, competitive pay with stock options, and opportunities for advancement.

Requirements

• 3+ years in technical support, system administration, or cloud operations
• Experience with AWS, Azure, or Google Cloud
• Familiarity with cloud security, compliance, and cost optimization
• Proficiency in monitoring tools and automation scripting (Python, Bash, PowerShell)
• Experience with SQL and data querying for troubleshooting cloud asset inventory
• Knowledge of monitoring, observability, and log analysis tools
• Strong troubleshooting and communication skills

Responsibilities

• Provide first level technical support via email, chat, video calls and Slack channels
• Ensure compliance with support SLAs, prioritizing and resolving issues within agreed response times
• Maintain and improve the support platform, including ticketing systems, automation, and documentation to enhance efficiency and customer experience
• Troubleshoot cloud governance, security, and compliance issues (AWS, Azure, GCP)
• Collaborate with engineering and escalate complex issues and document resolutions
• Work closely with the sales and customer success to support POCs and customer requirements
• Assist in testing new releases and maintaining knowledge base articles
• Stay updated on cloud technologies and best practices

Preferred Qualifications

• Cloud certifications (AWS, Azure, or Google Cloud)
• Experience with ITSM tools, Terraform, Kubernetes, or DevOps
• Familiarity with CI/CD, Git, and API troubleshooting
• Understanding of security frameworks and compliance standards

Benefits

• Remote-first company!
• Competitive pay with significant options pack upside
• Remote-friendly environment and culture that nurtures company and team events to stay connected
• Lots of responsibilities with tons of opportunities for advancement - be part of the early GTM team