Technical Support Engineer

Summary

Join our team as a Technical Support Engineer for the Doctor ELEKS web portal in Ukraine! Doctor ELEKS is a medical information system designed to improve patient care through automation and optimization of complex operational processes and clinical data management. The product's main goal is to enhance the quality and value of medical services. We are seeking a candidate with basic SQL and MSSQL knowledge, understanding of web development principles, and pre-intermediate English. Experience in the medical field is a plus. Responsibilities include consulting the contact center, checking portal functionality, fixing bugs, and creating tickets for database issues. You will enjoy close customer cooperation, challenging tasks, competence development, and a professional team in a dynamic environment.

Requirements

• Basic SQL and MSSQL knowledge (completed courses)
• Understanding of general web development principles
• Pre-Intermediate level English
• Excellent written and verbal communication skills
• Stress resistance
• Quick adaptability
• Ability and willingness to learn

Responsibilities

• Consult the contact center on functionality
• Check the web portal's functionality and speed
• Fix bugs and forward them to developers
• Create tickets when the central database responds incorrectly

Preferred Qualifications

• Basic knowledge of medical reform
• Experience working with Jira and Confluence
• Experience in the medical field (administrator, technical support, or related understanding of medical institution operations)

Benefits

• Close cooperation with a customer
• Challenging tasks
• Competence development
• Team of professionals
• Dynamic environment with low level of bureaucracy