Technical Support Engineer

Summary

Join Everbridge as a Norwegian-speaking Technical Support Engineer and contribute to protecting lives and supporting communities during critical events. This fully remote position, open to candidates in Norway, involves supporting mission-critical systems used by governments and agencies. You will provide high-level technical support to Norwegian customers, manage incidents, monitor system performance, and coordinate software upgrades. Collaboration with internal teams and delivering client training are also key aspects of this role. The position requires strong technical skills and fluency in Norwegian. Everbridge offers an attractive salary and benefits package.

Requirements

• Strong experience working in Unix/Linux environments
• Knowledge of IP configuration, VPNs, routing, databases (Oracle/PostgreSQL), and general security protocols
• Fluent Norwegian language skills (both verbal and written) – essential
• Strong organizational and time-management skills
• Ability to stay calm under pressure and support business-critical systems

Responsibilities

• Providing high-level technical support to primarily Norwegian customers
• Managing and resolving incidents and support tickets according to defined SLAs
• Proactively monitoring system performance and identifying issues before they escalate
• Coordinating software upgrades, installations, and platform configurations in a Linux environment
• Delivering training sessions to clients as needed
• Collaborating with Engineering and Product teams to improve platform resilience
• Reporting on progress to management and supporting the delivery of ongoing improvement initiatives

Preferred Qualifications

• Experience or understanding of telecom networks (2G–5G) – a strong plus
• Familiarity with Cisco routers/switches, AWS/cloud services, and basic scripting is preferred
• Relevant certificates (e.g., Linux+, Cisco) are a bonus

Benefits

• Private Healthcare
• Pension
• Group Life/Income Protection
• Life & Total Permanent Disability Insurance to protect you and your loved ones