Jumio is hiring a
Technical Support Engineer

Summary

Join Jumio's Technical Support team in Barranquilla, Colombia as a driven Technical Support professional. As an individual contributor, you will work within an international startup with a small team where every member's opinion matters.

Requirements

• Minimum Two (2) years experience in a technical support role preferred
• Excellent written and verbal communication and interpersonal skills
• Fluent in English
• Good troubleshooting and problem-solving skills with a strong analytical/QA mindset
• Knowledge of Web technologies (e.g. REST API, JSON, JavaScript, HTML, CSS, Java, jQuery, Angular JS, HTTPS) is a plus
• Ability to multi-task and work in a fast-paced environment
• Excellent analytical, quality and conceptual skills
• Enjoy working in a multicultural and geographically diverse organization
• Available for standby hours when required

Responsibilities

• Take ownership of common customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Provides prompt and accurate feedback to customers
• Oversee and manage open support tickets to ensure ongoing customer communication
• Follows standardized procedures for proper escalation of unresolved issues to the Second Level Support team
• Help in resolving escalated customer complaints
• Develop customer relationships through professional interactions
• Actively contribute to both Jumio’s internal and external (customer) knowledge base